Ubisoft Responds to Disturbing Abuse Allegations at External Studio

Ubisoft has issued a statement expressing deep concern regarding allegations of severe mental and physical abuse at Brandoville Studio, an external support studio that contributed to the development of Assassin's Creed Shadows. The report, detailed in a recent People Make Games YouTube video, paints a disturbing picture of workplace conditions.

While the abuse did not occur within Ubisoft itself, the gravity of the situation underscores the ongoing problem of abuse within the video game industry. The video alleges a pattern of toxic behavior by Brandoville's commissioner, Kwan Cherry Lai (wife of the CEO), including instances of physical and psychological abuse, forced religious practices, and sleep deprivation inflicted upon employee Christa Sydney. The allegations further include financial exploitation and the overworking of a pregnant employee, resulting in a premature birth and the tragic loss of the child.

Brandoville's History and the Aftermath

Founded in 2018 and based in Indonesia, Brandoville ceased operations in August 2024. Allegations of abuse, dating back to 2019, have surfaced, prompting an investigation by Indonesian authorities. The studio's portfolio includes work on notable titles such as Age of Empires 4 and Assassin's Creed Shadows. However, Kwan Cherry Lai's current location in Hong Kong complicates the investigation into these serious claims.

The lack of accountability for perpetrators and the persistent reports of poor working conditions, abuse, and harassment within the gaming industry highlight a critical need for improved employee protections. This extends beyond internal company issues to encompass the broader ecosystem, including addressing online harassment and threats. The future for those who have suffered alleged abuse at Brandoville remains uncertain, but their experiences serve as a stark reminder of the urgent need for systemic change.